Why is My Shopify Store Unavailable

Why is My Shopify Store Unavailable?

4 mins

If you’ve tried to access your Shopify store recently and received an error message, you’re not alone. Many shop owners are experiencing the same problem.

It’s possible that your store is unavailable because of a maintenance outage on Shopify’s end

It’s also possible that you’re using incompatible themes on the user end, or that your site has been flagged for suspicious activity.

If you’re having trouble accessing your store, we recommend reaching out to Shopify Support for further assistance.

Does Shopify Stores Shut Down?

There are a variety of reasons why Shopify stores may be shut down

One reason is if the store violates Shopify’s terms of service. This can occur if the store is selling counterfeit goods or engaging in other illegal activities. 

Another reason why a Shopify store may be shut down is if the owner fails to pay their bills

Shopify charges a monthly fee for use of their platform, and if this fee is not paid, the store will be shut down. 

Finally, a Shopify store may be shut down if it is not active for an extended period of time. 

This usually occurs if the store owner has not logged in or made any changes to the store in a long time. 

If a Shopify store is shut down, the owner will receive an email from Shopify informing them of the situation. 

The owner then has the option to appeal the decision or to simply create a new store.

Why is My Shopify Store Not Loading?

If your Shopify store is not loading, it could be due to a number of reasons. 

  • First, check to see if your domain is still active and pointing to your Shopify store. If your domain has expired or been canceled, then your store will not load.
  • Second, check to see if you are on a paid Shopify plan; if you are on a free trial or have an inactive account, then your store will not load. 
  • Finally, check with your hosting provider to make sure that all of the necessary DNS records are in place and propagating correctly. 

If everything checks out and your store still isn’t loading, contact Shopify support for further assistance.

Why Does My Shopify Store Say Opening Soon?

If you’ve recently created a Shopify store, or are in the process of creating one, you may have noticed that it says “Opening Soon” on the front page.


This is because, by default, new Shopify stores are set to private mode. In private mode, only people who have the password can access your store.

There are a few reasons why you might want to keep your store in private mode. 

Maybe you’re not quite ready to launch yet and want to work out any kinks before making it public. 

Or maybe you only want to sell to a select group of people and don’t want just anyone to be able to browse your products.

Whatever the reason, if you want to change your store’s status from “Opening Soon” to “Open,” it’s easy to do. 

Just go to your Shopify admin and click on “Settings.” Under “Store settings,” there will be an option for “Private mode.” Just toggle that off and Save changes, and your store will be open for business!

Why Can‘t You Access My Shopify Store?

If you’re having trouble accessing your Shopify store, there are a few potential causes. 

First, make sure that you’re using the correct URL. If you’re unsure of your store’s URL, you can find it in the settings section of your Shopify admin panel.

Next, check to see if your domain is set up correctly. If you’re using a custom domain for your Shopify store, make sure that it’s pointing to the correct IP address. You can do this by checking the DNS records for your domain.

If everything looks correct and you’re still having trouble accessing your Shopify store, contact Shopify support for further assistance.

How Enable your Unavailable Shopify Store?

If your Shopify store is unavailable, there are a few things you can do to try and enable it. 

  • First, check to make sure that your domain is pointing to Shopify. If it’s not, you’ll need to update your DNS settings. 
  • Next, check your Shopify account to see if it’s been disabled. If it has, you’ll need to contact Shopify support to have your account reinstated.
  • Finally, if your store is still unavailable, it’s likely that there’s an issue with your hosting provider. You’ll need to contact them to troubleshoot the issue. 

By following these steps, you should be able to enable your unavailable Shopify store.

Can Shopify Shut Your Store Down?

Yes, Shopify can shut your store down. There are a few reasons why this might happen: 


If you violate their terms of service, they can shut down your store without warning.

This could be for something like selling counterfeit goods or using prohibited payment methods. 

Unpaid Bills

If you don’t pay your bills, they can also shut down your store. This includes things like not paying your Shopify subscription fee or any fees for apps or services that you’re using through Shopify.

Threat to Shopify

In rare cases, if there is an issue with your store that poses a risk to the Shopify platform or other users, they may shut down your store until the issue is resolved. 

If your store does get shut down by Shopify, you will usually have 14 days to export your data and find another platform to move to.

After that, all of your data will be permanently deleted from their servers.

Final Thoughts

In short, there are many reasons why your Shopify store may be unavailable. 

It could be due to an error on your part, or it could be a technical issue beyond your control. 

However, the bottom line is that if your store is down, you’re losing out on potential sales and customers. 

In order to avoid this from happening, make sure to troubleshoot the problem as soon as possible and contact Shopify support if necessary.


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Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

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