Why is My Shopify Payments Account on Hold

Why is My Shopify Payments Account on Hold?

6 mins

If you’re a Shopify merchant, you may have noticed that your Shopify Payments account is on hold. This can be frustrating, especially if you’re not sure why it’s happening. There are a few reasons why your Shopify Payments account could be on hold.

One reason is that you haven’t completed the required tax information in your Shopify admin. To complete your tax information, go to Settings > Taxes in your Shopify admin and enter your country’s VAT/GST number.

Another reason why your Shopify Payments account could be on hold is because of something called shoplifting risk mitigation.

This means that our fraud detection system has flagged your store as being at risk for fraudulent activities like chargebacks or friendly fraud.

To reduce this risk, we may place a temporary hold on your account while we review your store’s activities. If you think there may be another reason why your Shopify Payments account is on hold, contact our support team and they’ll be happy to help investigate further!

Your Payouts from Shopify Payments are on Hold While We Review Your Account

If you sell through Shopify, you may have noticed that your payouts from Shopify Payments are on hold. This is because Shopify is currently reviewing your account. Shopify will review your account to make sure that everything is up to their standards and that there are no issues with your store.

This process can take a few days or even weeks. In the meantime, you will not be able to access your payouts from Shopify Payments. However, you can still use other payment processors like PayPal or Stripe.

Once Shopify has finished reviewing your account, they will release your payouts and you’ll be able to access them again. If everything looks good, then you shouldn’t have any problems going forward. But if there are issues with your store, Shopify may withhold future payouts until those issues are resolved.

So if you’re selling through Shopify and your payouts are on hold, don’t worry too much about it. It’s just a temporary measure while Shopify makes sure everything is in order with your account.

Your Shopify Payments Account Needs to Be Verified

If you’re using Shopify Payments to run your store, you may have noticed that you need to verify your account before you can start processing payments. This is a security measure put in place by Shopify to help protect both merchants and customers.


What is verification?

Verification is the process of confirming that your Shopify Payments account is legitimate and that you are who you say you are. This is done by verifying your identity and providing some additional information about your business.

Once your account is verified, you’ll be able to start processing payments through Shopify Payments. Why do I need to verify my account? There are a few reasons why verification is important:

It helps protect against fraud: By verifying accounts, Shopify can help ensure that businesses using its platform are legitimate and that customers’ personal and financial information is safe.

It helps build trust: When customers see that a business has been verified by Shopify, they know that the company is trustworthy and that their information will be protected. This can help increase sales and customer loyalty.

It helps keep costs down: Verified accounts are less likely to incur chargebacks or other fees associated with fraudulent activity. This helps keep costs low for both Shopify and its merchants.

Shopify Holding Funds

If you’re a Shopify merchant, you may have had the unfortunate experience of having your funds held by Shopify. This can be a frustrating process, but it’s important to understand why it happens and what you can do about it. When you set up your Shopify account, you’re required to provide some basic information about your business.

This includes things like your business name, address, and phone number. You also need to provide a credit card or bank account so that Shopify can process payments on your behalf. Shopify uses this information to verify that you are who you say you are and that your business is legitimate.

They do this by running a series of checks with credit agencies and financial institutions. These checks can take a few days to complete, which is why your funds may be held during this time. Once the checks are complete, your funds will be released and you’ll be able to access them through your Shopify account.

If for some reason the checks come back negative, your account may be suspended and you’ll need to provide additional information before being able to continue using Shopify.

If you find yourself in this situation, the best thing to do is reach out to Shopify support for help. They’ll be able to walk you through the next steps and get everything sorted out for you.

Your Store Can’T Accept New Orders With Shopify Payments

If you’re a Shopify merchant, you may have noticed that you can’t accept new orders with Shopify Payments. This is because Shopify Payments is currently unavailable in certain countries, including the United States.

If you’re located in one of the affected countries, you’ll need to use an alternative payment gateway in order to accept new orders. We apologize for any inconvenience this may cause.

Why is a Payment on Hold from Shopify?

There are a few reasons why your payment might be on hold from Shopify. The most common reason is that your bank has placed a hold on the funds because they’re being transferred from another country. This is usually just a temporary measure to protect you from fraud, and the funds should be released within a few days.


If your payment is still on hold after a few days, it’s likely because Shopify needs more information from you in order to process the payment.

This could be anything from proof of identity to verification of your shipping address. You can usually find out what’s needed by logging into your Shopify account and checking the payments section under “More actions.”

Once you’ve provided all of the necessary information, Shopify will process your payment and release the funds to your bank account. If you have any further questions about why your payment is on hold, feel free to reach out to Shopify support for help.

How Long Will My Shopify Payments Be on Hold?

If you’re new to Shopify, then you might be wondering how long your payments will be on hold. The answer is: it depends. Shopify uses a third-party payment processor to handle all of our merchants’ credit and debit card transactions.

Unfortunately, we don’t have any control over how long payments are held by the processor. However, we can give you some general information that may be helpful. Typically, payments are released within 2-5 business days after the transaction is made.

In some cases, it may take up to 10 business days for the funds to become available. If you’re concerned about your payment is on hold, we recommend contacting your bank or credit card issuer for more information.

They should be able to provide you with more specific details about why the payment is being held and when you can expect it to be released.

How Long Does It Take Shopify to Release Funds?

One of the most common questions we get from new Shopify merchants is “How long does it take Shopify to release funds?” The answer, unfortunately, is not a simple one. It depends on a number of factors, including the payment processor you’re using and your bank’s policies.

For example, if you’re using Shopify Payments (which is powered by Stripe), funds are typically deposited into your bank account within 2-3 business days. However, if you’re using a different payment processor, it could take up to 5 business days for funds to be released.

And in some cases, banks may hold onto funds for an additional day or two before making them available.

So if you’re wondering how long it will take before you can access your hard-earned money, the best answer is “it depends.” But rest assured, Shopify is always working hard to make sure funds are released as quickly as possible.

Why is My Paypal Money on Hold from Shopify?

If you’re a Shopify merchant, you may have noticed that PayPal has been holding your payments for the last little while.

This is because PayPal is currently in the process of updating its policies, and part of this update includes new requirements for Shopify merchants who use PayPal as a payment gateway. In order to comply with these new requirements, Shopify has implemented a few changes on our end.

One of these changes is that we now require all Shopify merchants who use PayPal as a payment gateway to provide us with their PayPal email addresses.

This ensures that we can send your payments to the correct account and helps to prevent any delays in receiving your funds. We understand that this change may be disruptive to your business, and we apologize for any inconvenience it may cause.

We appreciate your understanding and patience as we work together to make sure that all Shopify merchants are compliant with PayPal’s updated policies.


If your Shopify Payments account is on hold, it means that we’ve placed a temporary hold on your account. This can happen for a few reasons, like if there’s an issue with your payment gateway or if you haven’t verified your identity yet. If your Shopify Payments account is on hold, don’t worry!

We’re just making sure everything is set up correctly so that you can start processing payments. To get started, please take a look at the following article: Why is my Shopify Payments Account on Hold?


Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

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