What is Shopify Ping

What is Shopify Ping?

4 mins

Shopify Ping is a messaging app that lets you communicate with your team and customers in real time. 

You can use it to send messages, make calls, or even video chat. It’s a great way to stay connected with your team, especially if you’re working remotely.

What is Ping on Shopify?

When you run a Shopify store, one of the things you need to keep track of is your inventory. 

You need to know what you have in stock, what needs to be reordered, and what’s selling well.

This is where Ping comes in. Ping is a Shopify app that allows you to track your inventory and send alerts when items need to be reordered. 


It’s a simple, straightforward app that can save you a lot of time and hassle. 

Here’s how it works:

When you add Ping to your Shopify store, it will create a new “Ping” page. This page will list all of your inventory items, as well as their current stock levels. You can also set reorder levels for each item. 

So Ping knows when an item needs to be reordered. When an item reaches its reorder level, Ping will send you an alert. You can then log in to your Shopify store and order more inventory. 

Ping makes it easy to keep track of your inventory and make sure you never run out of stock. Plus, it’s free to use, so there’s no reason not to give it a try!

Shopify Chat

Shopify Chat is a powerful and easy-to-use chat tool that lets you communicate with your customers in real-time. 

With Shopify Chat, you can

  • Get instant answers to your customers’ questions.
  • Help your customers complete their purchase 
  • Upsell and cross-sell products and services.
  • Resolve customer issues quickly and efficiently

Shopify Chat is the perfect way to increase sales and improve customer satisfaction. 

Shopify Messenger

Shopify Messenger is a great way to communicate with your customers and keep them updated on their orders. 

It’s a fast, reliable, and easy-to-use tool that can help you build better customer relationships. 

Here are some things you should know about Shopify Messenger:

1. You can use Shopify Messenger to send one-time messages or automated messages.

2. Automated messages are sent based on triggers, such as when an order is placed or shipped. This can save you time by not having to manually send each message yourself.

3. One-time messages are great for sending updates about sales or new products or just communicating directly with your customers.

4. You can personalize your messages with the customer’s name, order details, etc., to make them feel special and appreciated.

5. Shopify Messenger integrates with other Shopify apps so you can automate your communication even further (for example, you could set up an abandoned cart email sequence).

Where is the Shopify Inbox?

The Shopify Inbox is located at the top right of your screen, next to your account name. 

Clicking on the Inbox icon will open up a list of all your recent messages and notifications. 

You can also access the Inbox by clicking on the “More” tab in the main navigation bar and selecting “Inbox” from the drop-down menu. 


The Inbox is a great way to stay up-to-date on all the latest activity in your shop, including new orders, customer inquiries, and shipping updates. 

Plus, it’s a quick and easy way to get in touch with your team members or support staff if you need help with anything. 

So be sure to check your Inbox regularly to stay on top of everything that’s going on in your shop!

Shopify Inbox for iOS

Shopify Inbox is a new app from Shopify that allows you to manage your shop’s orders and customers from your iOS device. 

With Shopify Inbox, you can view your shop’s recent orders, track order statuses, contact customers, and view customer profiles. 

You can also add notes to orders, create shipping labels, and view order details including products, variants, and line items.

Plus, Shopify Inbox notifications keep you up-to-date on what’s happening with your store so you can take action quickly when needed.

Whether you’re at the office or on the go, Shopify Inbox makes it easy to stay connected to your shop and provides all the tools you need to make sure your customers are taken care of. 

So if you’re looking for a way to streamline your shop management on the go, be sure to check out Shopify Inbox!

Shopify Inbox Not Working

If you’re a Shopify merchant, you know how important it is to stay on top of your inbox. After all, that’s where all of your customer communications come through!

So what do you do when your Shopify inbox isn’t working? There are a few things that could be causing the issue.

First, make sure that you’re logged in to the correct account. If you have multiple Shopify accounts, it’s easy to mix them up.

Second, check your internet connection. If you’re not connected to the internet, you won’t be able to access your Shopify inbox. 

If those two things are squared away and you’re still having trouble accessing your inbox, try clearing your browser’s cache and cookies.

Sometimes shop pages can get stuck in an outdated state, which can cause issues with loading new content. 

Clearing your cache will force your browser to load the most up-to-date version of the page. 

Wrap Up

Shopify Ping is a great app for anyone who wants to be more efficient with their time spent on social media.

It’s also perfect for those who want to improve their customer service or learn more about their customers. 

Overall, Shopify Ping is an extremely useful tool that can save you a lot of time and help you better understand your customers.


Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

Control form spam forever and win. Feel the burn!

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