Is WooCommerce a CRM

Is WooCommerce a CRM?

5 mins

WooCommerce is a plugin for WordPress that enables you to turn your WordPress site into an online store. It comes with a built-in shopping cart, product catalog, order management, and payment processing capabilities.

You can use WooCommerce to sell physical or digital products or even both. If you’re thinking about setting up an online store, then you must be wondering if WooCommerce is CRM or Not, right?

Technically, WooCommerce is a CRM. It’s an e-commerce platform that lets you manage and sell products from your website. But it also has features that let you track customer interactions and sales data, so it can be used as a CRM.

If you’re looking for a more full-featured CRM, though, WooCommerce might not be the best option. There are many CRMs out there that offer more features and options than WooCommerce does. So if you’re looking for a CRM, it’s worth exploring other options besides WooCommerce.

What Are the Basic Uses of WooCommerce?

WooCommerce is a Plugin for WordPress. It is an eCommerce tool that allows you to turn your WordPress website into an online store. WooCommerce is free and open source.

There are no restrictions on what you can sell with WooCommerce. You can sell physical products, digital products, memberships, appointments, and much more. WooCommerce is a very versatile eCommerce platform.

Here are some basic uses for WooCommerce:

  • Selling physical products: You can use WooCommerce to sell physical products such as books, clothes, and jewelry.
  • Selling digital products: You can use WooCommerce to sell digital products such as ebooks, audio files, and software programs.
  • Creating a members-only area: You can use WooCommerce to create a members-only area on your WordPress website. Members will have exclusive access to content that is not available to non-members.
  • Appointments and bookings: You can use WooCommerce to allow your website visitors to book appointments or make reservations. This is great for businesses such as restaurants, hotels, and salons.
  • Collecting payments: You can use WooCommerce to collect payments from your website visitors. This is helpful if you want to charge for access to certain content or services on your website.
  • Subscriptions: You can use WooCommerce to set up subscription plans for your website visitors. This allows them to automatically be charged at regular intervals for access to your content or services.

What Type of Software is Woocommerce?

WooCommerce is a WordPress plugin that turns a WordPress site into an e-commerce store.

It is used by millions of people around the world to sell everything from physical goods to digital products and services. You can use WooCommerce to sell anything, anywhere, and accept any currency.

Is WooCommerce A CRM?

WooCommerce is an e-commerce platform that lets you manage and sell products from your website. While it technically is a CRM, WooCommerce offers much more than traditional CRM software.


With WooCommerce, you can manage your inventory, take payments, track customers, and ship all from one platform. In addition, WooCommerce is highly customizable, so you can tailor it to fit your specific business needs.

Whether you’re selling physical or digital products, WooCommerce has the features you need to run your business smoothly. If you’re looking for an all-in-one e-commerce solution, WooCommerce is a great option.

Is WordPress CMS or CRM?

WordPress is a content management system (CMS). A content management system is a software application that can be used to create, edit, and manage digital content. WordPress is one of the most popular CMS applications on the web.

A CRM (customer relationship management) is a software application that helps businesses manage their customer relationships. A CRM can be used to track customer data, sales data, and support data. Many CRMs also include features like marketing automation and lead management.

Which CRM is Best for E-Commerce?

There is no single “best” CRM for eCommerce businesses, as the needs of each business vary.

However, there are a few key features to look for when choosing a CRM for an eCommerce business:

  • The ability to track customer behavior and interactions across channels (email, social media, website, etc.)
  • The ability to segment customers based on their behavior and interactions -Integrations with major eCommerce platforms (such as Shopify).
  • A robust reporting system to help you track your key performance indicators (KPIs)
  • A mobile app so you can access your data on the go Some popular CRMs for eCommerce businesses include HubSpot Sales, ZohoCRM, and Pipedrive.

Best CRM for WooCommerce

A good CRM system will also provide tools for automating marketing and sales tasks, such as email campaigns and lead tracking. So which CRM system should you use for your WooCommerce store?

There are many different CRMs (customer relationship management software) available on the market.

Here are our top three picks:

  • Salesforce Commerce Cloud: Salesforce Commerce Cloud is a powerful enterprise-level CRM system that offers a wide range of features and integrations. It’s perfect for large WooCommerce stores with complex customer relationships.
  • HubSpot Sales: HubSpot Sale is a great choice for small to medium-sized WooCommerce stores. It offers robust sales automation features at an affordable price point.
  • Zoho CRM: Zoho CRM is another excellent option for small to medium-sized businesses. It has a user-friendly interface and comes with a wide range of built-in features, making it easy to get started with managing your customers in no time.

Is WooCommerce CRM Free?

WooCommerce is a powerful eCommerce plugin for WordPress. It comes with a lot of features and options to help you build a successful online store. One of the most useful features of WooCommerce is its built-in CRM (customer relationship management) system.


With WooCommerce CRM, you can easily track and manage your customers’ information. You can also add custom fields to capture additional data about your customers. WooCommerce CRM is a great way to keep track of your customer base and improve your customer service.

One of the best things about WooCommerce CRM is that it’s free! You don’t need to pay anything extra to use this powerful tool. Just install the plugin and start tracking your customers’ information today.

Tip For Using WooCommerce as a CRM?

As an eCommerce business owner, you know that customer relationship management (CRM) is important for measuring and improving customer satisfaction. But did you know that WooCommerce, the popular WordPress eCommerce plugin, can be used as a CRM?

Here are six tips for using WooCommerce as a CRM: 

  • Use customer surveys to get feedback. By understanding how your customers feel about your products and service, you can make improvements to increase satisfaction.
  • Keep track of customer communication. Use the WooCommerce order notes feature to document conversations with customers, so you can reference them later.
  • Use data to segment your customers. Segmenting your customers based on criteria such as purchase history or location can help you tailor your marketing and communications to them.
  • Set up automated email campaigns. Automated emails can keep your customers informed about new product releases, special offers, and other important updates.
  • Offer customer support through live chat. Live chat can be a great way to offer quick and convenient customer support.
  • Use plugins to extend WooCommerce’s functionality as a CRM. There are several plugins available that add features such as task management, lead capture, and contact forms.

By using these tips, you can turn WooCommerce into a powerful CRM for your eCommerce business!

Bottom Lines

WooCommerce is a popular eCommerce platform that allows businesses to sell their products and services online.

While it is technically a CRM (customer relationship management) system, it can be used in conjunction with one to manage customer data.

When used together, these two systems can provide a complete view of the customer lifecycle, from initial contact to purchase and beyond.


Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

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