Is Salesforce an ERP

Is Salesforce an ERP?

6 mins

Salesforce is a cloud-based customer relationship management (CRM) platform. It’s one of the most popular CRMs on the market, and it’s used by some of the world’s largest companies. So, is Salesforce an ERP?

No, Salesforce is not an ERP. ERPs are systems that manage core business processes such as manufacturing, accounting, human resources, and logistics.

Salesforce is a CRM system that primarily focuses on sales and customer service functions. However, because it’s a cloud-based platform, it can be easily integrated with other business applications, including ERP systems.

What Type of System is Salesforce?

Salesforce is a cloud-based customer relationship management (CRM) system. It is a software-as-a-service (SaaS) platform.

It provides users with access to customer data, sales data, and marketing data. Salesforce allows businesses to track and manage their sales pipeline, customers and leads in one place.

Why Salesforce is Not an ERP?

Salesforce is a powerful CRM tool, but it’s not an ERP. Here’s why: 

Salesforce is a cloud-based CRM solution that helps sales teams manage their customer relationships. However, Salesforce does not offer the same breadth of features as an ERP system.

While Salesforce can help sales teams track customer data and manage sales processes, it doesn’t have the same back-end capabilities as an ERP system.

This means that Salesforce can’t provide the same level of visibility into organizational data or the same degree of automation for core business processes.

As a result, Salesforce is not an ideal solution for organizations that need a comprehensive ERP system.

Can You Integrate Salesforce With ERP?

One of the most important tasks for businesses today is to find a way to integrate their salesforce with their ERP system. 


There are many benefits to integration, including increased efficiency and accuracy, better data management, and improved customer service.

However, the process can be daunting, and it is important to choose the right approach for your business.

The first step is to identify the data that you want to share between Salesforce and your ERP system. This data could include customer information, product data, order details, or other data that would be useful in both systems.

Next, you need to decide how you will share it. There are two common approaches: point-to-point integration and hub-and-spoke integration.

Point-to-point integration is the simpler of the two approaches and involves connecting each Salesforce instance directly to the ERP system. This approach is best suited for businesses with a small number of Salesforce users or when only a few fields need to be shared between the two systems.

Hub-and-spoke integration is more complex but provides greater flexibility. In this approach, data is transferred between Salesforce and the ERP system through an intermediate “hub” application. This hub can be used to connect multiple Salesforce instances or to map data between different formats.

Then, you need to choose the right tool for integration. There are many different products on the market, and it is important to select one that meets your specific needs. You should also consider ease of use and support when choosing a tool.

Lastly, you will need to configure it for your specific environment. The final step is to test the integration to ensure that it is working as expected.

Integrating Salesforce with your ERP system can provide many benefits for your business. However, it is important to carefully plan your approach before beginning the process.

By taking the time to choose the right approach and tool for your business, you can ensure a successful integration.

What is the Difference Between ERP And CRM?

ERP and CRM are both software systems that help businesses manage their data and processes.

However, they serve different purposes. ERP is focused on managing the internal operations of a business, while CRM is focused on managing customer relationships.

Here are some key differences between ERP and CRM:

  • ERP manages internal business processes, while CRM manages customer relationships.
  • ERP is typically delivered as on-premise software, while CRM is usually delivered as a cloud-based service.
  • ERP systems tend to be more complex and expensive than CRM systems. 
  • CRM systems typically have better user interfaces than ERP systems.

What ERP Works Best With Salesforce?

There is no definitive answer to this question as it depends on the specific needs and requirements of your business. However, some of the most popular ERP systems that work well with Salesforce include SAP Business One, Microsoft Dynamics 365, and NetSuite.

These ERP solutions offer robust integration with Salesforce, allowing businesses to seamlessly connect their sales, marketing, and customer service data for a 360-degree view of their customers.

Is ERP Part of CRM?

ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems are often confused because they both aim to streamline processes and improve data management.

However, they are two very different types of software. ERP is a back-end system that manages internal data, while CRM is a front-end system that deals with customer data.

CRM software is designed to help businesses manage their customer relationships more effectively. It gives users the ability to track customer interaction history, preferences, and contact information in one place. This information can then be used to nurture leads and close sales.

CRM systems also include features for managing marketing campaigns, product catalogs, and Order management. In short, CRM software helps businesses focus on their customers and grow their relationships with them. ERP software, on the other hand, is designed to help businesses automate and manage their internal processes more efficiently.

ERP systems consolidate all of a company’s core business processes into one comprehensive system. This includes financials, supply chain management, manufacturing, project management, human resources, etc. By integrating all of these functions into one system, businesses can get a complete picture of their operations and make better decisions about where to allocate resources.

So while ERP and CRM systems share some similarities, they are actually quite different.

What are Salesforce ERP Modules?

Salesforce is a cloud-based customer relationship management (CRM) software. It is a platform that helps organizations connect with their customers in a more efficient and effective way.

One of the main advantages of Salesforce is that it offers a variety of modules that can be customized according to the needs of the organization.

The different Salesforce modules are:

  • Sales Cloud: This module helps organizations manage their sales processes more efficiently. It provides features like lead and opportunity management, quotes, orders, and invoices.
  • Service Cloud: This module helps organizations provide better customer service. It provides features like case management, a knowledge base, live agent chat, and social media monitoring.
  • Marketing Cloud: This module helps organizations automate and measure their marketing campaigns. It provides features like email marketing, lead management, event tracking, and web analytics.
  • Commerce Cloud: This module helps organizations sell online more effectively.

What are the Best ERPs for Salesforce

As we mentioned earlier, it’s possible to integrate the Salesforce CRM with different types of ERP systems. As there are different ERP systems available, it gets hard to choose the right one for the integrations. That’s why we’ve compiled a list of the best ERPs for Salesforce.


Here are some of them:

Apttus CPQ

Apttus CPQ is a great ERP for Salesforce because it provides users with the ability to quickly configure, price, and quote products. The software is easy to use and offers a variety of features that make it ideal for sales teams.

In addition, Apttus integrates seamlessly with Salesforce, making it a seamless addition to your existing CRM system.

Vlocity CPQ

Vlocity CPQ is another excellent ERP for Salesforce. It offers many of the same features as Apttus CPQ, but also includes advanced features such as contract management and order management.

In addition, Vlocity CPQ integrates seamlessly with Salesforce, making it a valuable tool for sales teams.


CloudCraze is a powerful ERP for Salesforce that offers users the ability to manage their entire sales process from one platform. The software includes features such as order management, quotes, invoicing, and customer relationship management (CRM).

In addition, CloudCraze integrates seamlessly with Salesforce, making it a valuable tool for sales teams.


BigMachines is an enterprise resource planning (ERP) software that helps sales teams manage their entire sales process from one platform. The software includes features such as order management, quotes, invoicing, and customer relationship management (CRM).

In addition, BigMachines integrates seamlessly with Salesforce, making it a valuable tool for sales teams.


ForceDesk is an all-in-one CRM and ERP solution that helps sales teams manage their entire sales process from one platform. The software includes features such as quotes, invoicing, customer relationship management (CRM), and social media integration.

In addition, ForceDesk integrates seamlessly with Salesforce, making it a valuable tool for sales teams.

Bottom Line

Salesforce is not an ERP because it lacks some of the features that are essential to ERPs.  It can be integrated with ERPs, but there are some limitations.

 The difference between CRMs and ERPs is that CRMs are focused on sales and customer relationships, while ERPs include functions for accounting, manufacturing, and other aspects of a business.

Salesforce has a number of modules that can be used in conjunction with different ERPs. However, the best ERP for Salesforce is one that is specifically designed to work with Salesforce.


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Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

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