Is Salesforce a CMS?

5 mins

Salesforce is a cloud-based customer relationship management (CRM) system. Its main function is to help businesses keep track of their customers and sales. But is it a CMS as Well?

Yes, Salesforce can be used to create and manage website content, as well as track and analyze website traffic.

However, Salesforce lacks many of the features that are typically found in a CMS, such as the ability to create templates or workflows or to manage users and permissions.

What is Salesforce and How Does it Work?

Salesforce is a cloud-based customer relationship management (CRM) software that helps businesses keep track of customer data and streamline their sales and marketing processes.

The software is designed to be used by sales and marketing teams, but it can also be used by customer service, support, and even finance departments. 

Salesforce provides users with a variety of features, including contact management, opportunities and leads management, campaign management, quote and order management, product and price books, contract management, documents and files storage, as well as reporting and analytics tools.

The software integrates with a number of third-party applications, such as email marketing platforms, social media platforms, and accounting software. Salesforce also offers a mobile app that allows users to access their data on the go.

Is Salesforce CRM Or CMS?

Salesforce CRM is a customer relationship management software that helps sales teams manage their customers and prospects. It includes features like contact management, lead tracking, opportunity tracking, and quotes.


Salesforce CMS is a content management system that helps organizations create and manage digital content.

It includes features like authoring tools, workflow management, and asset management.

Is Salesforce Knowledge a CMS?

Salesforce Knowledge is a cloud-based knowledge management system (KMS) that enables organizations to create and share knowledge articles.

It is part of the Salesforce Customer Success Platform and can be integrated with other Salesforce products, such as Service Cloud and Marketing Cloud.

Salesforce Knowledge is not a content management system (CMS), although it shares some features with CMSs. Both allow users to create and edit content, and both have publishing workflows.

However, there are some key differences between the two types of systems.

One key difference is that Salesforce Knowledge is designed specifically for knowledge articles, while CMSs are more general-purpose systems that can be used for a variety of content types.

This means that Salesforce Knowledge has features that are optimized for creating and managing knowledge articles, such as search engine optimization (SEO) capabilities and support for multi-language articles.

Another difference is that Salesforce Knowledge uses an object-oriented approach to organizing content, while most CMSs use a file-based approach.

In an object-oriented system like Salesforce Knowledge, each piece of content is represented by an object (known as a “knowledge article”) which has its own set of fields or attributes.

This makes it easier to find and reuse specific pieces of information since you can search based on any combination of field values.

If your organization needs a KMS specifically for managing knowledge articles, then Salesforce Knowledge may be a good fit. However, if you need a more general-purpose CMS, then there are other options available that may better suit your needs.

What is a Salesforce & CMS Tool?

Salesforce and CMS tools are both software applications that help businesses manage their customer relationships.

Salesforce is a CRM (customer relationship management) tool that helps businesses track and manage their sales contacts, opportunities, and deals.

CMS (content management system) tools help businesses manage their website content, including pages, posts, images, and other files.

Is Salesforce a Headless Cms?

Salesforce is not a headless CMS. While it does have some capabilities that could be used in a headless setup, it is not built specifically for that purpose. If you are looking for a headless CMS, there are better options available.

How Does Salesforce CMS License Work?

Salesforce CMS is a content management system that enables businesses to create and manage digital experiences. It provides a central repository for all your digital content, including websites, mobile apps, and social media.


With Salesforce CMS, you can easily create and manage multilingual content, track engagement across channels, and measure ROI.

Salesforce CMS Examples

Salesforce CMS is a cloud-based content management system that enables businesses to create and manage digital experiences for their customers. It provides a central repository for all your digital content, including web pages, images, videos, and documents.

With Salesforce CMS, you can easily create and manage multiple websites and digital channels from a single platform.

Salesforce CMS is built on the Salesforce Platform, which gives it the flexibility to integrate with other Salesforce products and services. It also includes robust security features that protect your content from unauthorized access or modification.

If you’re looking for inspiration on how to use Salesforce CMS to power your business’s digital channels, here are some examples to get you started.

How Much Does it Cost for Salesforce CMS?

Salesforce Cms Pricing There are many different Salesforce CMS options available on the market today. However, the price for a Salesforce CMS can vary significantly depending on which option you choose.

For example, the most basic Salesforce CMS option starts at around $10 per month. However, if you want more features and functionality, you may have to pay upwards of $100 per month. The good news is that there is a wide range of Salesforce CMS options available to meet your needs and budget.

So, whether you’re looking for a simple solution or a more robust system, there’s sure to be a Salesforce CMS that’s right for you.

Should You Use Salesforce as CMS?

CMS platforms have been around for a while. In fact, they’ve become quite popular in recent years. With the rise of content marketing, more and more businesses are looking for ways to manage and store their content in one place. 

Salesforce is one option that has gained a lot of traction lately. But is it the right CMS for your business?

Let’s take a look at some of the pros and cons of using Salesforce as your CMS.

The First benefit of Salesforce is a cloud-based platform, which means you can access it from anywhere with an internet connection. This is a big plus if you have employees who work remotely or if you travel often. It’s also great for businesses that have multiple locations.

Another benefit of Salesforce is that it’s easy to use. Even if you’re not tech-savvy, you should be able to get the hang of it quickly. The interface is user-friendly and the platform is designed to be intuitive.

One downside of using Salesforce as your CMS is that it can be expensive. If you have a small business or a limited budget, you may want to consider another option.

Additionally, Salesforce can be complex. If you’re not familiar with coding or systems integration, you may find it challenging to use all of the features and customization options.

Finally, because Salesforce is a cloud-based platform, you’re reliant on their servers. If they go down, so does your website.

Overall, whether or not Salesforce is the right CMS for your business depends on your specific needs and goals.

If you’re looking for an easy-to-use platform with lots of features and customization options, Salesforce could be a good fit.

However, if you’re on a tight budget or if you need a simple CMS solution, there are other options available that might be better suited for your needs.

Final Thoughts

So, is Salesforce a CMS? The answer is both yes and no. It really depends on how you use it. If you’re just using Salesforce as a customer management system to store contact information, then no, it’s not technically a CMS. 

However, if you’re using Salesforce to power your website content (including blog posts, pages, and images), then yes, it can absolutely act as a CMS.

The best part is that this functionality is included in all of the different license types, so there’s no extra cost for you to start taking advantage of it.


Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

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