Is Bitrix24 a Good CRM

Is Bitrix24 a Good CRM?

6 mins

Bitrix24 is a cloud-based CRM system that can be used for managing customer relationships. It offers a range of features, including sales pipeline management, contact management, project management, and more. But is Bitrix24 a good CRM?

Yes, Bitrix24 is a good CRM. It offers a lot of features that are helpful for managing customer relationships, such as contact management, task management, email marketing, and social media integration.

One of the best things about Bitrix24 is that it’s free for up to 12 users. This makes it a great option for small businesses or start-ups that are on a tight budget.

What is CRM and How Does it Work?

CRM, or customer relationship management, is a system for managing interactions with customers and potential customers. The goal of CRM is to create long-term relationships with customers by providing them with the best possible experience.

To do this, businesses must use CRM systems to track customer interactions, identify customer needs, and create personalized experiences. The most effective CRM systems are built on a foundation of data.

By collecting data about customer behavior, businesses can gain insights into what customers want and need. This data can then be used to create targeted marketing campaigns and customized experiences.

When done correctly, CRM can be a powerful tool for driving customer loyalty and growth.

How Does Bitrix24 Platform Work?

Bitrix24 is a social enterprise platform that helps businesses and organizations to be more productive, connected, and efficient. The platform provides users with a variety of tools for communication, collaboration, project management, customer relationship management (CRM), and more.

It’s designed to be used by businesses of all sizes, from small businesses to large enterprises. The platform is available in both on-premise and cloud-based versions. The on-premise version can be installed on your own servers, while the cloud-based version is hosted by Bitrix24. Both versions come with a free trial period.

What Makes Bitrix24 a Good CRM?

There are many CRMs on the market. So, what sets Bitrix24 apart?


Here are some of the things that make Bitrix24 a good CRM: 

First, Bitrix24 is very user-friendly. Its intuitive interface makes it easy for even first-time users to get started with the program.

Additionally, Bitrix24 offers a wide range of features, including task management, document management, and sales automation. This makes it a good choice for businesses of all sizes. 

Another thing that makes Bitrix24 a good CRM is its pricing structure. Unlike some other CRMs, which can be expensive to scale up, Bitrix24 is free for businesses with up to 12 users.

This makes it a good option for small businesses that are just getting started with CRM. For larger businesses, Bitrix24 offers an affordable subscription plan. 

Finally, Bitrix24 is a good CRM because it offers good customer support. The company has a team of dedicated customer support representatives who are available to answer questions and help with problems. 

All of these things make Bitrix24 a good CRM for businesses of all sizes.

How to Use the Bitrix24 for Your Website?

Bitrix24 provides a comprehensive CRM system that can help you manage your customers and sales more effectively. If you’re not sure how to use Bitrix24 on your website, don’t worry – we’ve got you covered.

Here’s a step-by-step guide on how you can use it on your website:

The first thing you need to do is create a Bitrix24 account. You can do this by visiting the Bitrix24 website and clicking on the “Sign Up” button.

Once you’ve done this, you’ll be asked to enter your email address and create a password. Once you’ve done this, you’ll be able to log in to your account and start using Bitrix24. 

Next, you need to generate a script code for your website. To do this, go to the “Tools” section of your account and click on the “Widget Code” option.

Once you’ve done this, you’ll be able to choose from a variety of different widget codes – select the one that best suits your needs and copy it to your clipboard. 

Now, it’s time to add the Bitrix24 script code to your website. The exact process will vary depending on which platform you’re using.

But in general, you’ll need to add the code to the <head> section of your website’s HTML code. Once you’ve done this, save your changes and publish your website. 

The final step is to test the theBitrix24 integration on your website. To do this, simply go to your website and look for the theBitrix24 chat widget – it should be visible in the bottom-right corner of your screen.

If it is, congratulations – you’ve successfully integrated Bitrix24 into your website! If not, don’t worry – simply double-check that you’ve added the script code correctly and try again. 

What Are The Altnertaves to Bitrix24 CRM?

There are many CRM software on the market today it can be hard to know which one is the best for your business. If you’re considering Bitrix24, you may be wondering what other options are available.

Here are five alternatives to Bitrix24 CRM that you can consider:

1. HubSpot CRM: HubSpot offers free CRM software that includes features such as contact management, deal tracking, and email integration. It’s a great option for small businesses that want to get started with CRM without spending a lot of money.

2. Salesforce: Salesforce is a popular CRM software that offers a wide range of features, including customer data management and analytics, sales automation, and mobile apps. It’s a great option for businesses of all sizes.

3. Microsoft Dynamics 365: Dynamics 365 is a CRM software from Microsoft that offers features such as customer service management, sales automation, and marketing automation. It’s a good option for businesses that already use Microsoft products and services.

4. Oracle CX Cloud Service: Oracle CX Cloud Service is a comprehensive CRM software that offers features such as customer data management, sales force automation, marketing automation, and social engagement. It’s a good option for businesses of all sizes.

5. Zoho CRM: Zoho CRM is another popular CRM software that offers features such as contact management, lead management, sales force automation, and marketing automation. It’s a good option for businesses of all sizes.

How Does Bitrix24 Benefit Your Website?

Setting up a Bitrix24 account is free. You can create an unlimited number of intranet and extranet workspaces, invite an unlimited number of users, and use most of the tools included in the system free of charge.


Workspaces can be created for specific projects or groups, and each workspace can have its own settings, permissions, and design. For example, you could create a workspace for your marketing team that includes a CRM, a task manager, a knowledge base, and a client portal.

You could also create a workspace for your HR team that includes an employee directory, an application form builder, and an event calendar.

If you need more than 5GB of storage or if you want to use advanced features like telephony or website creation, you can upgrade to one of the paid plans

Bitrix24 also offers a self-hosted option for businesses that prefer to keep their data on their own servers.

Overall, Bitrix24 is a powerful and versatile tool that can benefit any website.

Are The Any Drawbacks Of Using the Bitrix24 Platform?

Yes, unfortunately. While Bitrix24 is a powerful tool for businesses, there are some potential drawbacks to using the platform.

One issue is that Bitrix24’s features can be overwhelming for new users. There is a steep learning curve associated with using all of the features effectively, and some users may not have the time or patience to learn how to use all of the tools.

Additionally, Bitrix24 can be expensive for businesses that need to use all of the features on a regular basis. While there is a free version available, it is very limited in terms of storage space and functionality.

Finally, Bitrix24 is not always compatible with other software platforms, which can make it difficult to integrate into an existing workflow.

However, despite these potential drawbacks, Bitrix24 remains a popular choice for businesses looking for a comprehensive solution for their communication and collaboration needs.

Bottom Line

Bitrix24 is a powerful platform that can help you manage your website and customer relationships. It’s easy to use, has a ton of features, and is affordable. 

There are some drawbacks, but they are outweighed by the benefits of using Bitrix24. If you’re looking for an all-in-one platform to help you with your website and CRM needs, Bitrix24 is definitely worth considering.


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Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

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