How is Freshworks Different From Salesforce

How is Freshworks Different From Salesforce?

6 mins

Salesforce and Freshworks are two of the most popular CRM software options on the market. Both offer a variety of features and tools to help businesses manage their customer relationships, but there are some key differences between the two platforms.

One major difference is that Freshworks offers a more affordable pricing model than Salesforce. Additionally, Freshworks offers a wide range of integrations with other popular business software.

Whereas Salesforce has a limited number of integrations. When it comes to features, both platforms offer similar options for managing customers and leads. However, Freshworks provides some unique features such as live chat support and a knowledge base tool.

Overall, each platform has its own strengths and weaknesses, so it’s important to evaluate your specific needs before choosing one.

Does Freshworks Have a CRM?

Yes, Freshworks does have a CRM. It’s called Freshsales and it’s a powerful tool that can help businesses keep track of their customers, prospects, and deals.

It has all the features you would expect from a top-tier CRM, including contact management, lead tracking, opportunity management, and pipeline management.

And because it’s integrated with the rest of the Freshworks suite of products, it’s easy to get started with and use.

What Does Freshworks CRM Do?

Freshworks CRM is a cloud-based customer relationship management (CRM) software developed by Freshworks Inc. It was designed to help businesses better manage their customer relationships, from first contact through to post-sales support and renewal.

The software includes features such as contact management, account management, opportunity tracking, lead scoring, workflow automation, and reporting.

It also integrates with a range of third-party applications, including Outlook, Google Apps, Salesforce, Zapier, and Zendesk.

How Does Freshworks Compare With Salesforce?

Salesforce and Freshworks are both CRM (customer relationship management) software. They are both cloud-based and offer similar features, such as contact management, task automation, lead capture, and reporting. However, there are some key differences between the two platforms.


Salesforce is a more comprehensive CRM platform that offers a wide range of features and integrations. It is also more expensive than Freshworks. Freshworks is less comprehensive but offers a more affordable price point.

It is also easier to use than Salesforce, making it a good choice for small businesses or those just getting started with CRM software.

Does Freshworks Integrate With Salesforce?

Does Freshworks Integrate With Salesforce? The answer is both yes and no.

If you have the Professional or Enterprise Edition of Salesforce, then you can integrate Freshworks products with your Salesforce account using Zapier

Zapier is a third-party service that connects apps together so that they can share data. You can use Zapier to set up an integration between Freshworks and Salesforce, but it will require some coding knowledge.

However, if you don’t have the Professional or Enterprise Edition of Salesforce, then you can’t use Zapier to integrate Freshworks with Salesforce.

In that case, you’ll need to export your data from Freshworks into a CSV file and then import it into Salesforce manually.

While it’s not as convenient as using Zapier, it’s still possible to get your Freshworks data into Salesforce.

Is Freshworks the Same As Freshsales?

No, Freshworks and Freshsales are two different software products. Freshworks is a customer engagement software that provides support, sales, marketing, and collaboration tools for businesses.

It has a suite of applications that include Freshdesk (customer support), Freshservice (IT service desk), Freshchat (live chat), Freshcaller (cloud telephony), Freshteam (human resources), and Freshmarketer (marketing automation).

Freshsales is a CRM software that helps businesses track their sales pipeline and manage their customer relationships. It includes features such as contact management, lead tracking, opportunity management, quote creation, email integration, and report generation.

Is Freshworks Better Than Zoho?

There is no one-size-fits-all answer to this question, as the best CRM software for your business will depend on your specific needs and preferences.

However, we can compare the two platforms to see how they stack up in terms of features and functionality.

Freshworks is a cloud-based CRM software that offers a suite of tools for sales, marketing, customer service, and support.

It has a robust feature set and an intuitive interface that makes it easy to use. Freshworks also integrates with a variety of third-party applications, which gives you even more flexibility in how you use the platform.

Zoho CRM is another popular option that offers similar features and capabilities as Freshworks.

Like Freshworks, Zoho CRM is also cloud-based and offers a wide range of features for sales, marketing, customer service, and support.

Zoho CRM also has an extensive set of integrations with third-party applications.

However, one advantage that Zoho CRM has over Freshworks is its price. It’s generally more affordable than Freshworks (though both platforms offer free trials).

So, which platform is better? Again, there’s no simple answer. It depends on your needs and preferences.

If you’re looking for a comprehensive CRM solution with plenty of features and integrations, then either Freshworks or Zoho CRM would be a good choice. If price is a major consideration for you, then Zoho CRM may be the better option.

Ultimately, the best way to decide which platform is right for your business is to try them both out with a free trial, that way you can see firsthand which one works better for you.

Freshsales Vs Salesforce – Which One Should You Choose?

Salesforce is one of the most popular CRM software on the market. However, it can be expensive and complex for small businesses. Freshsales is a newer CRM that’s designed specifically for small businesses.

Both Salesforce and Freshsales offer a wide range of features, but there are some key differences between them.

For example, Salesforce offers more customization options than Freshsales. However, this also means that Salesforce can be more complex to use. On the other hand, Freshsales is easier to use out-of-the-box but doesn’t offer as much flexibility when it comes to customization.

When it comes to pricing, Salesforce charges based on the number of users while Freshsales has a flat monthly fee regardless of how many users you have. This makes fresh ales a better option for small businesses that don’t need as many features as Salesforce offers.

Overall, both Salesforce and Freshsales are great CRM options for small businesses. It really comes down to what your specific needs are and how much you’re willing to spend each month.

If you need a lot of customization options and are willing to pay more per month, then Salesforce is a good choice.

Freshworks Vs Zoho – Which One is Better?

The battle of Freshworks vs Zoho is one that has been going on for some time now. Both companies offer a comprehensive suite of business tools, but which one is the best?


Freshworks offers a suite of tools designed to help businesses with customer support, sales, marketing, and more. Their flagship product is Freshdesk, a customer support software that includes features like ticketing, live chat, knowledge base management, and more.

They also offer products for sales (Freshsales), marketing (Freshmarketer), human resources (Freshteam), and accounting (Freshbooks).

In addition to their comprehensive suite of products, they also offer 24/7 customer support and a free trial for all products.

Zoho offers a similar suite of business tools to Freshworks.  Their flagship product is Zoho CRM, a customer relationship management software that includes features like lead capture, contact management, pipeline management, and more.

They also offer products for sales (Zoho SalesIQ), marketing (Zoho Campaigns), human resources (Zoho People), finance (Zoho Books), project management (Zoho Projects), and much more. Like Freshworks, they also offer 24/7 customer support and free trials for all products.

Freshworks Vs Hubspot

When it comes to customer relationship management (CRM) software, there are a lot of options out there. Two of the most popular CRM platforms are Freshworks and Hubspot. So, which one is the best for your business?

To help you decide, we’ve put together a side-by-side comparison of Freshworks vs Hubspot. Read on to see how they stack up in terms of features, pricing, ease of use, and more. 

Both Freshworks and Hubspot offer a wide range of features designed to help businesses nurture their relationships with customers. However, there are some key differences between the two platforms.

Freshworks offers more robust contact management capabilities than Hubspot. For example, you can track detailed information about each contact including their communication history, purchase history, and social media activity.

This makes it easy to segment your contacts and target them with personalized communications.

Hubspot’s focus is on providing users with powerful tools for creating and managing marketing campaigns. It includes features like lead capture forms, email marketing tools, and landing pages that make it easy to generate leads and drive conversions.

If your primary goal is to increase sales through marketing initiatives, then Hubspot is likely a better fit for your needs than Freshworks.

Final Thoughts

Salesforce is a comprehensive CRM software that helps businesses manage their customer data and interactions.

Freshworks, on the other hand, is a suite of cloud-based business applications that includes a CRM module.

It offers more features and integrations than Salesforce for a lower price. Freshworks also has an excellent customer support team that is always willing to help its users.

If you’re looking for a CRM with more features and flexibility than Salesforce, Freshworks is the best option available.


Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

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