Does ERP Include CRM

Does ERP Include CRM?

5 mins

ERP software is an important business tool, but it’s not always clear how it relates to CRM. Some people assume that ERP includes CRM, but does it Include CRM?

In all honesty, there is no one answer to this question since there are many different ERP systems on the market.

Some ERP systems include a CRM component, while others do not. It really depends on your specific business needs and what type of system will work best for your company.

That being said, it is generally recommended that companies use an integrated CRM and ERP system whenever possible.

This is because having both systems working together will allow you to have a more holistic view of your business operations and will help you to be more efficient and effective in terms of sales, marketing, and customer service.

What are ERP and CRM?

ERP and CRM are Enterprise Resource Planning and Customer Relationship Management respectively. ERP systems are designed to automate and streamline the business processes of an enterprise.

CRM systems, on the other hand, are used to manage customer data and interactions.

Both ERP and CRM systems are essential for businesses in today’s competitive environment. However, each system has its own unique features and benefits.

ERP systems help businesses to manage their finances, inventory, manufacturing, and HR processes in a more efficient and effective manner.

CRM systems, on the other hand, provide businesses with powerful tools for managing customer data and interactions.

By integrating CRM data with ERP data, businesses can get a complete view of their customers and make better decisions about marketing, sales, and customer service. In today’s business world, having both ERP and CRM systems is essential for success.

What are the 5 Components of ERP?

Enterprise Resource Planning (ERP) systems are business software suites that integrate and streamline core business processes, such as finance, accounting, human resources, customer relationship management (CRM), supply chain management (SCM), and manufacturing.

They typically include a central database that stores all information related to the company’s operations, which can be accessed by authorized users across the organization.

The goal of ERP systems is to provide real-time visibility into all aspects of the business and enable companies to make better-informed decisions that drive growth and profitability.

While there is no single “right” way to implement an ERP system, most solutions share common modules and functionality.

Here are 5 components that are typically included in an ERP solution:

  • Financial Management: This module includes features for managing the financial aspects of the business, such as accounts payable/receivable, general ledger, budgeting, cash flow planning, and fixed asset management.
  • Human Resources: This module includes features for managing employee data, tracking time and attendance, leave balances, payroll processing, performance reviews, and training records.
  • Customer Relationship Management: This module includes features for managing customer data, sales opportunities, marketing campaigns, service requests, and support contracts.
  • Supply Chain Management: This module includes features for managing inventory levels, purchase orders, supplier relationships, shipping schedules, and product lifecycles.
  • Manufacturing: This module includes features for managing production plans, work orders, bills of materials, routing instructions, machine utilization rates, and quality control metrics.

ERP and CRM – What Are the Major Differences?

When it comes to business software, there are a lot of acronyms flying around. CRM and ERP are two of the most common, but what do they actually mean? And more importantly, what’s the difference between them?


ERP stands for Enterprise Resource Planning. Unlike CRM software, which is focused on customers, ERP software is focused on businesses’ internal processes and data. It can be used for tasks such as managing inventory levels, tracking financial data, and coordinating employee schedules.

CRM stands for Customer Relationship Management. This type of software is designed to help businesses manage their customer relationships in a more efficient way. It can be used for tasks such as tracking customer interactions, managing leads, and storing customer information.

So what’s the difference between CRM and ERP? Put simply, CRM software helps businesses manage their relationships with customers, while ERP software helps businesses manage their own internal processes.

Both types of software have their own benefits and drawbacks, so it’s important to choose the right one for your business needs.

Why Do You Need to Include CRM in ERP?

If you’ve been thinking about integrating your CRM and ERP systems, you’re not alone. In fact, according to a recent study, nearly 60% of businesses are planning to integrate their CRM and ERP systems in the next 12 months. But what are the benefits of doing so?

Here are a few reasons why you should consider integrating your CRM and ERP systems:

  • Improve data accuracy: When your CRM and ERP systems are integrated, you can be confident that the data in both systems is accurate and up-to-date. This is because the data is entered into one system and then automatically synced with the other system.
  • Save time and money: An integrated CRM and ERP system can save you time and money by streamlining processes and eliminating duplicate data entry.
  • Make better decisions: With integrated CRM and ERP data, you’ll be able to make better decisions about your business because you’ll have a complete picture of your customers, sales, inventory, and finances.
  • Increase customer satisfaction: An integrated CRM and ERP system can help you increase customer satisfaction by giving you the ability to quickly resolve customer issues and track customer interactions.
  • Improve employee productivity: When your employees have access to all the information they need in one place, they’ll be more productive because they won’t have to waste time searching for data in multiple systems.
  • Drive growth: An integrated CRM and ERP system can help you drive growth by giving you the insights you need to identify new business opportunities and target new markets.
  • Gain a competitive advantage: With an integrated CRM and ERP system, you’ll be able to respond faster to changes in the market and seize opportunities before your competitors do.

Which ERP System Includes CRM?

There are many ERP systems on the market that offer a variety of features. Some systems are more comprehensive than others, and some offer specific modules that can be added to create a custom solution.


When choosing an ERP system, it’s important to consider which features are most important for your business.

One essential module for many businesses is CRM or customer relationship management. CRM allows businesses to track customer interactions, manage sales and marketing campaigns, and analyze customer data.

While there are many ERP systems that include CRM functionality, not all systems are created equal.

When considering an ERP system that includes CRM, be sure to compare features and pricing to find the system that best meets your needs.

Are there any Drawbacks to Including CRM in ERP?

There’s no doubt that the idea of integrating CRM and ERP may sound appealing at first. 

However, there are some potential drawbacks to consider.

  • First, the process of integrating the two systems can be complex and time-consuming.
  • Additionally, once the systems are integrated, they may not work as seamlessly as expected, which can lead to frustration for users.
  • Finally, the cost of purchasing and implementing both CRM and ERP software can be prohibitive for many businesses.

Despite these potential drawbacks, many businesses find that the benefits of integrating CRM and ERP outweigh the costs.

When done correctly, integration can help businesses to improve customer satisfaction, streamline operations, and boost profitability.

Final Thoughts

ERP systems are essential in today’s business world, and CRM should be a key component of any ERP system. By not including CRM in your ERP, you may be missing out on important benefits that can help your business grow. 

However, there are also drawbacks to consider before making the decision to include CRM in your ERP. Ultimately, the decision of whether or not to include CRM in ERP depends on what is best for your specific business.


Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

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