Can You See Abandoned Card Info in BigCommerce

Can You See Abandoned Card Info in BigCommerce?

6 mins

Abandoned shopping carts are a common occurrence in e-commerce. In fact, an estimated 68 percent of shoppers leave items in their carts without completing the purchase. 

This leaves businesses with a significant loss in potential revenue. In an effort to combat this, many businesses use abandoned card tracking features to recover lost sales. 

But can you see abandoned card info in BigCommerce?

Yes, you can. If you have the order number for an abandoned card, you can view the last 4 digits of the card number and the expiration date. This information is accessible from your Orders page.

What is the BigCommerce Abandoned Cart Saver?

It is a tool that allows you to recover lost sales and revenue from customers who abandon their shopping carts on your site. 

It does this by automatically sending follow-up emails to customers who abandon their cart, reminding them of the items they left behind and giving them a chance to complete their purchase.

In addition to recovering lost sales, this Saver can also help you increase your average order value and customer lifetime value


The BigCommerce Abandoned Cart Saver works by tracking when a customer adds an item to their cart but does not complete the purchase.

Once an abandonment is detected, it will automatically send a follow-up email to the customer reminding them of the items they left behind and giving them a chance to complete their purchase. 

The follow-up email can be customized to include your own branding and message, and you can also choose how many times it should be sent (1, 2, or 3). 

TheBigCommerce Abandoned Cart Saver integrates with all major email providers (including Gmail, Yahoo Mail, Outlook, and more), so you can be sure that your follow-up emails are delivered successfully. 

What Does Abandoned Card Info Contain?

Many people assume that when they abandon a credit or debit card, their financial information is gone forever. 

However, this is not always the case. If the card is not properly destroyed, it is possible for someone to find the card and use it to access your account. 

This can lead to fraudulent charges being made in your name. 

For this reason, it is important to know how to properly destroy a card before you dispose of it. 

The best way to do this is to shred the card into small pieces. This will make it difficult for anyone to put the card back together and use it. 

You can also choose to freeze the card. This will prevent anyone from being able to use the card if they find it, but you will need to remember to destroy the card before you dispose of it. 

Either way, it is important to be aware of what happens to abandoned cards so that you can protect yourself from fraud.

How Do I Find Abandoned Carts in BigCommerce?

If you’re looking to find abandoned carts in BigCommerce, there are a few things you can do. 

First, you can check your BigCommerce Dashboard. On the left-hand side of the screen, under the “Orders” heading, there is an “Abandoned Carts” option.

Clicking on this will take you to a page where you can see all of the abandoned carts for your store. 

You can also use the search function to find abandoned carts. 

To do this, go to the “Orders” page and then click on the “Search” tab at the top of the page.

In the search box, type in abandoned cart.” 

This should bring up a list of all of the orders that have been abandoned. 

Finally, if you want to get really detailed information about each individual abandoned cart, you can export them into a CSV file.

To do this, go to the “Orders” page and then click on the “Export” button at the top of the page. 

Select “Abandoned Carts” from the drop-down menu and then choose whether you want to export all data or just data for a specific time period

Once you’ve made your selection, click on the “Export” button again and your CSV file will be downloaded onto your computer.

How Do I Track My Abandonment Cart?

There are a few different ways that you can track your abandonment cart. 

The first way is to use a tool like Google Analytics

With Google Analytics, you can set up custom goals and track the number of times that people add items to their carts but do not complete the purchase.

Another way to track your abandonment cart is to use a service like Rejoiner


Rejoiner offers a service that allows you to send abandoned cart emails to people who have left items in their carts on your site. 

You can also use Rejoiner to track the number of times that people abandon their carts and how much revenue you are losing as a result.

Finally, many e-commerce platforms offer built-in tools for tracking abandoned carts. 

For example, BigCommerce has an Abandoned Cart app that will send you an email notification when someone abandons their cart on your site. 

You can then follow up with them via email or other channels in order to try and close the sale.

How Do I Edit Abandoned Cart Email BigCommerce?

When it comes to recovering lost sales, BigCommerce’s abandoned cart email feature is one of the most powerful tools in your arsenal. 

Here’s how to edit and customize your abandoned cart emails to make them as effective as possible: 

To access the abandoned cart email editor, go to Store Setup Email Templates.

From here, you can create and edit your templates using the WYSIWYG editor. 

There are a few key things to keep in mind when editing your abandoned cart emails: 

Subject Line

Make sure your subject line is clear and concise. You want recipients to know exactly what the email is about, so they’re more likely to open it.


Your call to action should be prominently displayed and easy to spot. Use actionable language that encourages recipients to take the desired action.


Personalized messages have been shown to outperform generic ones, so be sure to include some personalization elements in your email template. 

At a minimum, you should include the recipient’s first name in the greeting.

How Do You Recover Abandoned Carts from Competitors?

When it comes to abandoned carts, there are a few different ways that you can go about recovering them from your competitors. 

The first thing you need to do is identify where the customer left their cart. This can be done by looking at the website’s analytics to see which pages had the highest drop-off rates.

Once you’ve identified where the customer left their cart, you need to reach out to them and ask if they’re still interested in the product. 

If they are, then you can offer them a discount or free shipping to encourage them to purchase from your store instead. 

If the customer isn’t interested in the product anymore, then you can try reaching out to them and asking if they would be willing to leave a review on your site.

This can help attract new customers who are looking for reviews before making a purchase.

BigCommerce Abandoned Cart Email

If you are running an online store, then you know how important it is to recover lost sales. One way to do this is to set up an abandoned cart email campaign. 

When a customer abandons their shopping cart, they will receive an email reminding them about their forgotten items and giving them a chance to complete their purchase.

There are a few things that you need to keep in mind when setting up your abandoned cart email campaign. 

First, you need to make sure that your emails are timely and relevant. You don’t want to send too many emails or else you risk annoying your customers.

Second, your emails need to be well-designed and personalized. You want your customers to feel like you are speaking directly to them and not just sending out generic messages. 

Finally, you need to offer something of value in your emails, such as a discount or free shipping.

This will give customers an incentive to complete their purchases through your store.

If you follow these tips, then you should see a significant increase in sales from your abandoned cart email campaign.

Wrap Up

All in all, whether or not you can see abandoned cart information will come down to which platform you’re using. 

However, it’s important to remember that this data is crucial for understanding your customer’s journey and making changes accordingly. 

With a little effort, you can ensure that more customers complete their purchases and become happy, loyal repeat buyers.


Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

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