Can You Contact Shopify by Phone

Can You Contact Shopify by Phone?

4 mins

Shopify is a platform for businesses of all sizes to create an online store. It offers users a customizable platform, an easy-to-use checkout process, and a wide range of features. 

While Shopify does have email and live chat support, some users may prefer to contact Shopify by phone. 

So if you’re wondering whether or not you can contact Shopify by phone, then yes, you can contact Shopify by phone

Its customer service team is available 24/7 to help you with any questions or issues you may have. 

Shopify Live Customer Service

Shopify is a live customer service platform that provides businesses with the ability to provide customer support through chat, phone, and email. 

The Shopify live customer service team is available 24/7/365 to help businesses with any questions they may have. 

The platform offers a wide range of features and integrations that businesses can use to create a custom customer support experience.

Shopify Phone Number 2022

As the leading e-commerce platform, Shopify is always looking for ways to improve its service. 

One way they’re doing this is by offering a dedicated phone number for Shopify merchants. 

This new phone number will be available in early 2022, and it’s a great way for Shopify merchants to get in touch with customer support.

The current customer support system involves emailing or using the live chat feature on the website. 

While these are both great options, sometimes it’s just easier to pick up the phone and talk to someone directly. The new Shopify phone number will allow merchants to do just that.

Shopify is committed to providing the best possible experience for their customers, and the addition of a dedicated phone number is just one more way they’re doing that. 

How to Contact Shopify?

Are you thinking about using Shopify to start your own online store? Or maybe you’re already using Shopify and have a few questions. Either way, you’ll want to know how to contact Shopify.


Here’s a quick guide on the best ways to get in touch with them

One of the great things about Shopify is that they offer 24/7 support. Whether you need help with something technical or just have a question, someone is always available to assist you.

There are three main ways to contact Shopify, by phone, email, or live chat

Phone Support 

It is available Monday-Friday from 8 am-8 pm EST. To reach someone by phone, simply call and press ‘6’ for English support

A customer service representative will be happy to help you with whatever you need. 

Email Support

It is also available 24/7 and is often the quickest way to get a response from Shopify.

To contact them by email, simply fill out this form on their website and someone will get back to you as soon as possible.

Live Chat Support

It is available Monday-Friday from 8 am-8 pm EST (just like phone support). 

To chat with someone, log into your Shopify account and click on the ‘Help’ icon in the bottom left corner of the screen.

Then click ‘Contact Us, followed by “Chat With Us Now”. A customer service representative will be happy to help you out! 

Remember, they’re always happy to help so don’t hesitate to reach out if you need some assistance!

What is a Shopify Call Back? 

A “Shopify Call Back” is an automated call that is made to a shop owner after an order has been placed in their shop. 


This call provides the shop owner with the customer’s contact information and order details.

The purpose of this call is to allow the shop owner to follow up with the customer after their purchase and to ensure that they are satisfied with their order. 

This call can be made manually by the shop owner, or it can be set up to happen automatically through Shopify’s settings.

How to Contact Shopify Support by Phone?

Here’s a guide on how to contact Shopify by phone:

  • Log in to your Shopify account and click on the “Help” link in the bottom left corner of the screen
  • On the Help page, click on the “Contact Shopify support” link near the bottom of the page
  • On the Contact Shopify support page, scroll down to the “Phone number” section and click on the “Call us” button
  • Enter your phone number into the pop-up box and then click on the “Call now” button to be connected with a customer support representative

Does Shopify Have Live Support?

Yes, Shopify has a live support team that can help you with any questions or issues you may have. You can reach them by phone, chat, or email.

Does Shopify Have Free Support?

Shopify offers 24/7 support through live chat, email, and phone. They also have a huge Knowledge Base with over 100 articles to help you troubleshoot any issues you may have. 

While Shopify does not offer free support, they do offer a 14-day free trial so you can try before you buy.

Wrap Up 

There are many ways to contact Shopify. You can email them, start a live chat, or join one of their social media platforms and post your question there.

While you cannot call Shopify directly, these other methods provide fast and easy customer support that will help resolve any issues you’re having.


Leave a Reply

Your email address will not be published. Required fields are marked *


Michael Fied

founder of and SpamBurner

Michael Fied is the founder and CEO of and SpamBurner. In addition, he’s an internationally top-rated and award-winning website advisor and website architect with a global team of 55. You can find Michael on LinkedIn or contact him directly here.

Control form spam forever and win. Feel the burn!

Then only $14 / mo.